Job Description
A Customer Support Executive is responsible for assisting customers by answering inquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience. They communicate with customers through phone, email, chat, or other support channels while maintaining professionalism and customer satisfaction.
Roles & Responsibilities
Handle customer inquiries through phone, email, chat, or other communication channels.
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely manner.
Record customer interactions and update support databases.
Escalate complex issues to the appropriate department when required.
Follow up with customers to ensure issues are resolved.
Maintain a high level of customer satisfaction.
Assist customers with account-related queries and service requests.
Meet daily performance and response time targets.
Follow company policies and customer service standards.
Eligibility
Bachelor’s degree or diploma in any discipline.
Freshers and experienced candidates are eligible.
Good verbal and written communication skills.
Basic computer knowledge and proficiency in MS Office.
Ability to handle customer queries professionally.
Willingness to work in shifts, if required.
Age
18 to 35 years (may vary depending on the organization).
Salary
₹15,000 to ₹35,000 per month.
Salary may vary based on experience, company, and location.
Benefits
Competitive salary package.
Performance-based incentives.
Health insurance and employee benefits.
Paid leave and public holidays.
Training and career development programs.
Supportive work environment.
Employee recognition and rewards.
Opportunities for promotion and career growth.
Flexible work schedules in some organizations.
Required Skills
Excellent communication skills.
Customer service orientation.
Problem-solving ability.
Active listening skills.
Basic computer and MS Office knowledge.